PRIVACY POLICY

We collect information you provide directly — such as your name, email address, social handle and project details — when you contact us, request a quote, or place an order.

We also automatically collect limited technical data when you visit our site, including IP address, browser type, referring pages and pages viewed, to operate and improve the site.

We use the information to respond to inquiries, deliver and ship your merchandise, process payments, send service-related communications, and improve our products and services.

We do not sell your personal information.

To produce and ship your merchandise we share necessary details — such as artwork, sizes, quantities and shipping addresses — with our trusted manufacturing, fulfillment and payment partners. These partners are contractually required to protect your information and use it only to perform services for us.

We use cookies and similar technologies to remember preferences and measure site usage. You can disable cookies in your browser, but parts of the site may not function as intended.

We retain information for as long as needed to provide our services, comply with legal obligations, resolve disputes and enforce agreements.

You may request to access, update or delete the personal information we hold about you by emailing hello@themerchconcierge.com. We will respond within a reasonable timeframe.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

We may update this policy from time to time. Material changes will be reflected by updating the date below.

Questions about this policy? Email hello@themerchconcierge.com.